Clinic FAQs

When is drop-off and pick-up?
Drop-off at our stationary clinic in Middlesex is from 7:30 a.m. to 8:15 a.m. (we open at 7:30).  Drop-off at mobile MASH clinics is 8:00 a.m. to 8:30 a.m.  Pick-up for cats everywhere is exactly 4:30 p.m.  Dogs being altered at our stationary clinic can be picked up at either 3:00 p.m. or 4:30 p.m. (but not in between).

Why do you have such strict pick-up times?
We are able to keep our fees low because we are not a full-service veterinary clinic.  In order to do what we do, we have to keep to a tight schedule.  We must do group check-outs (it is just not possible with our schedule to do individual check-outs).

What type of payment do you take?
We just accept cash and ask for it at check-in.

Do you give pain medication?
We give pain medication as part of our pre-anesthetic protocol We also give supplemental pain medication after surgery which will extend pain relief for 24 hours.

What do I have to do to qualify?
Our clinic is for people who cannot afford to go to a full-service vet for spay/neuter surgeries because of their income or because they have numerous animals. We want to help you fix your pet. Call to learn more!

Can animals come to your clinic just for shots or parasite control?
No, we only offer these services when an animal is in for spay/neuter surgery.

Do animals spend the night at your clinic?
No, there is no one here overnight so we want animals to go home where they can be observed. The only exception is for feral cats in traps who have no warm place to stay overnight. Arrangements for feral cats must be made ahead of time.

How come your prices are lower than other vets?
We can offer lower fees for people in need for several reason. First, we are a nonprofit organization and get grants and donations. Also, we do do not have the overhead costs because we only do spay/neuter surgeries. We also do many surgeries a day and do not take individual appointments. We believe in spaying and neutering to help reduce pet overpopulation, but we also feel it is very important that all people with pets establish a relationship with a local vet. Animals, like people, need preventive and other health care and our clinic does not offer these services.